Support

We reply within two business days.

Email [email protected]. To help us answer quickly, include the app name, your iOS version, and what you were doing when the problem happened.

Common questions

I got a new phone. How do I move my Authenticator accounts?

If you created a backup in the app (Settings → Backup), export it from the old phone, move the .authbackup file to the new phone, install the app, and import it with your backup password. If you have no backup, the accounts only exist on the old device — use the backup codes from each service to set them up again.

How do I back up my accounts?

Open Settings → Backup → Export Backup and choose a password; the app writes an encrypted .authbackup file containing your accounts and saved passwords, and you decide where it goes. Keep that password somewhere safe — it is stored nowhere and cannot be reset, so a backup whose password is lost is permanently unreadable, by anyone including us.

How do I cancel a subscription?

Subscriptions are managed by Apple. On your iPhone: Settings → your name → Subscriptions.

Can I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com.

Privacy requests

To ask about the data an app handles, or to request deletion, email the address above with the app name. See the privacy policies for what each app collects.